Frequently Asked Questions
About Lucky & Friends Products
Is it ok to use Lucky & Friends as a food topper?
Is it ok to use Lucky & Friends as a food topper?
Yes! All Lucky & Friends food and treats can be used as a food topper. Limit your dogs intake of liver (especially) to the suggested feeding guidelines, but all other meat and organs can be fed liberally.
What is AAFCO?
What is AAFCO?
The Association of American Feed Control Officials (AAFCO) is an independent organization that has been guiding state, federal and international feed regulators with ingredient definitions, label standards and laboratory standards, while supporting the health and safety of people and animals.
What is AAFCO complete and balanced?
What is AAFCO complete and balanced?
Pet food that is complete and balanced refers to proper nutrition levels at a given life stage. “Complete” means the product contains all the nutrients regquired. “Balanced” means the nutrients are present in the correct ratios.
What is SQF?
What is SQF?
Safety Quality Food (SQF) is a global third party auditing body that certifies food manufacturing plants based on global food manufacturing standards for quality and safety.
Lucky & Friends is manufactured in a plant that has been certified and rated as "Excellent" since 2017. The plant is certified in food manufacturing, recipe development, packaging, quality.. and most importantly.. in pet food manufacturing! You can look up our certifications through SQF, and under the plant name, "Brooke & Bradford."
Is Lucky & Friends environmentally friendly?
Is Lucky & Friends environmentally friendly?
Lucky & Friends products have a low carbon footprint. Because our products are 100% freeze dried means that there is no need for refrigeration, or weekly deliveries. Our monthly subscribers normally receive one or 2 resealable bags of Lucky & Friends. This is a tremendous savings of packaging compared to fresh and raw dog food companies that literally use a separate plastic bag for each of your dog’s meals.
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! If you reach out to us with your order number before the order is shipped, we can cancel your order and refund your payment.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
If you would like us to call you, please include your phone number in your message to us.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge).
Returns and Refunds
How do I return a product?
How do I return a product?
Unfortunately, we are not able to accept returns due to the nature of the product. If the product is defective in any way, please contact us for a replacement.